Job Description

About the Company: A globally recognized leader in Insurance, known for its commitment to delivering exceptional products and services to clients worldwide. With a strong presence in over [number] countries, we are dedicated to innovation, customer satisfaction, and excellence. We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service team. The successful candidate will be responsible for providing top-notch support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues, complaints, and concerns with a focus on customer satisfaction. Provide product and service information to customers. Collaborate with internal departments to address and resolve complex issues. Maintain accurate records of customer interactions and transactions. Identify opportunities for process improvements and contribute to team efficiency. Qualifications: Bachelor's degree in any discipline or equivalent experience. Proven experience in a customer service role, preferably in an international environment. Excellent communication skills in [language(s)]. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle multiple tasks.