Senior Executive - Delivery

Job Description

Roles And Responsibilities Shadow Delivery Managers in ensuring timely and accurate delivery to P1 and P2 clients as per contractual obligations. End-to-end ownership of operational tasks including planning, coordination, execution, reporting and issues resolutions. Plan delivery activities based on contractual obligation in consultation with Account Managers and Delivery managers Highlight any scope creep for projects. Plan and execute mitigation plans for the same. Work closely with other teams like Engineering, Solutioning, and Platform during the requirement gathering and documentation phase to understand and establish the scope of projects Develop reusable SoPs for standard operational tasks and figure out easy ways to automate and optimise them. Ensure that SoPs are implemented right by the concerned teams. Perform resource allocations and workload assignments according to delivery requirements. Report delivery status on a daily/weekly/monthly/ quarterly basis for leadership and for delivery/account managers. Serve as primary/secondary point of contact for customer deliveries and concerns in assigned accounts Automate key repetitive tasks with an emphasis on reducing the man-hours required by the delivery team Must Have Skills 3+ years of experience managing project activities to high standards and agreed timelines Good understanding of website or mobile app development technologies like HTML, Javascript, CSS, Python, API Integration, etc. Good understanding of server/storage configuration, API Integrations, deployment, and configuration Should have experience working with clients for at least 1 year Proven track record of building positive and productive working relationships with customers and team members Ability to analyze and troubleshoot delivery issues in a timely fashion Ability to identify process improvements to achieve cost-effectiveness and time-saving Should have good communication skills (verbal and written) in English Excellent knowledge of Excel, PowerPoint, Word, etc Essential Personal Attributes: Must be a strong relationship builder with experience within managing all stakeholders Interest in emerging technologies like Conversational Bots, Voice Technologies, AI-enabled solutions Ability to multitask and prioritize work to meet timeframes Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate Ability to communicate technical information to non-technical colleagues and clients.