Job Description

Job Overview: The Holiday Packages Operations Senior Executive will be responsible for overseeing and managing the operations of holiday packages from destination management to post-trip follow-up. This includes handling supplier relations, logistical coordination, crisis management, and ensuring a seamless experience for clients. The Senior Executive will work to enhance operational processes, maintain effective communication, and contribute to the continuous improvement of the organizations holiday package services. Key Responsibilities: Destination Management: Manage and maintain relationships with local suppliers, tour operators, and destinations to ensure smooth operations and delivery of high-quality holiday packages. Ensure that all destination offerings comply with company standards, customer expectations, and regulatory requirements. Regularly research and update information about destinations, activities, accommodations, and new travel trends. Supplier Relations: Build and maintain strong, professional relationships with suppliers, ensuring reliability and excellent service delivery. Negotiate Contracts, service terms, and pricing with suppliers to ensure optimal cost-efficiency and customer satisfaction. Monitor supplier performance and address any issues or disputes that arise. Logistical Coordination: Coordinate all logistics related to holiday packages, including transportation, accommodation, excursions, and other service arrangements. Ensure that all operational aspects of packages, such as timelines, customer preferences, and special requests, are well-managed and executed. Work closely with the operations team to ensure timely and accurate bookings, confirmations, and reservations. Crisis Management: Proactively identify potential risks or challenges that could disrupt travel plans and create contingency plans. Manage any crisis situations that may arise, including cancellations, travel disruptions, or emergency situations, while ensuring minimal impact on clients. Communicate effectively with all stakeholders during a crisis, including customers, suppliers, and internal teams. Client Communication: Serve as the primary point of contact for clients before, during, and after their holiday, ensuring all inquiries are addressed promptly and professionally. Provide clear and accurate information regarding holiday packages, including itinerary details, travel tips, and other essential updates. Resolve any client complaints or concerns, ensuring that all issues are handled to satisfaction and in a timely manner. Data Management: Maintain accurate records of all bookings, reservations, and client communications. Analyze operational data to track performance metrics and identify areas for improvement. Use data insights to enhance customer satisfaction, optimize operational efficiency, and support decision-making. Continuous Improvement: Collaborate with internal teams to identify and implement improvements to operational processes and customer service standards. Participate in regular feedback sessions and reviews to assess service quality and identify areas for development. Stay updated on industry trends and best practices to recommend innovative solutions for optimizing holiday packages operations. Key Skills & Qualifications: Bachelorsdegree in Business Administration, Hospitality, Travel Management, or related field. 5+ years of experience in operations, destination management, or a related role within the travel or hospitality industry. Strong knowledge of holiday packages, logistics, and supplier management. Excellent crisis management and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to build relationships and negotiate effectively. Proficiency in data management, reporting, and using relevant software tools (e.g., MS Office, CRM systems). Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment. A customer-centric mindset with a passion for providing high-quality service. Preferred: Experience in the travel or tourism industry, specifically in managing holiday packages and client-facing roles. Knowledge of emerging travel trends and technology solutions for the travel industry.