Job Description

To Ensure SLA Delivery for each process - To Ensure quality of files processed by the Operations team are within the specified guidelines - Achieve Service To Sales Numbers - To Ensure all cash management services at the branch are delivered - Achieve Service Related TAT specific deliverables like Generating Tokens, FTR, TAT etc - Data Analysis Sharing of best practices with team - Ensuring Implementation of Policies processes - Coordination with various HO / Cross functional departments providing feedback - Recruiting and manpower forecast planning - Ensuring highest levels of employee relationship, motivation engagement To drive results high levels of employee Satisfaction - Vendor management (CPV Agencies) - Ensuring Compliance Integrity within the area/region - To Support all New Initiatives functional Projects of the Function Required Qualifications and Experience Should have 2-4 years experience, and minimum 1 years managing branch operations Should be a post graduate preferably Should have collaborative work style to engage with peers colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Self-motivated and a self-starter