Job Description

Skills MIS Vendor Management CRM Business Development Project Management Business Analysis Operations Management BPO Performance Management Business Strategy Education Qualification Job Description Responsibility Areas Responsibility Areas: 1. Tracks all KPI's and SLA's set by the clients with strict adherence to Quality parameters 2. SPOC from operations on all data related queries. 3. To generate and update various reports like performance reports, Issue logs, attendance etc., 4. Reconciliation of data and analysis. 5. Provide inputs to the stack holders on their KRAs and the improvements 6. Daily Performance report on all levels. 7. Ensure timeline/accuracy of Daily/Monthly/Quarterly reports. 8. Publish of adherence report on process and procedures 9. To provide Data for all review pertains to operations 10. Strict adherence to the company policies and procedures. Formal Education/ Certification Minimum Qualification: Any Degree ( No Standing Arrears) Good Knowledge on MS Excel Knowledge on MS Access Good in Logical & Analytics Desired Profile Should Provide inputs to the stack holders on their KRAs and the improvements Should be able Track the productivity of FTEs through TMS Should have ability to build and maintain strong working relationships. Skills Required Excellent Typing Skills Good Computer Skills Good Communication Skills