Senior L2\/L3 Production Support Engineer

Job Description

Develop and maintain Unix shell scripts for automation tasks. Write and optimize Python scripts for process automation and data handling. Design, implement, and maintain scalable cloud infrastructure using AWS services (EC2, S3, Lambda, etc.). Monitor and troubleshoot cloud environments for optimal performance. Monitor and optimize system resources and automate routine administrative tasks and BAU tasks. Production Environment monitoring Issue Resolution. Control SLA and notify management or the client in case of unexpected behavior. Support end-to-end data flows and health and sanity checks of the systems and applications. Escalate the issues (internally to Group lead/PM) with environment and application health. Logs review and data discovery in database tables for investigation of workflow failures. Investigate and supply analysis to fix application/configuration issues in the production environment. Contact/chase responsible support / upstream / downstream / cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed. Regular update on issue status until addressed, notifying the client on status changes; expected time to address. Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status. Working with business users service requests, which includes investigation of business logic and application behavior. Work with different data format transformation processes (XML, Pipeline). Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues. Work with middleware and schedulers on data flow and batch process control. Focus on continuous proactive service improvement and continuous learning. Ensure customer service excellence and guaranteed response within SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated. Ensuring all incident tickets are resolved in a timely and comprehensive manner. Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution. Bachelors Degree from a reputed university with good passing scores. Skills Must have 7 to 9 years as a L2/L3 Production Support as a Site Reliability Engineer having strong knowledge of Unix shell scripting Develop and maintain Unix shell scripts for automation tasks. Write and optimize Python or Shell scripts for process automation and data handling. Good knowledge of any scripting language would be fine. Basic Knowledge on AWS services (EC2, S3, etc.). Monitor and optimize system resources and automate routine administrative tasks and BAU tasks. Good Understanding of Incident/Change/Problem Management process. Required Skills: Strong experience with Unix Shell Scripting. Proficiency in Python Scripting for automation. Proficiency in any scripting language and have hands-on experience in automation. Strong Knowledge of Database Basic understanding of AWS services and cloud Basic knowledge and experience supporting cloud applications. Ability to troubleshoot and resolve technical issues in a Production Environment. Nice to have Preferred Skills (Optional): Experience with containers (Docker, Kubernetes). Familiarity with CI/CD pipelines, version control systems (e.g., Git). Knowledge of Infrastructure-as-Code tools like Terraform. Strong problem-solving and communication skills.