Job Description

What you'll do: Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions, Understanding of English Grammar Subject Verb Agreement Rules, Tenses and Transliterations Different feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models Training needs Identification and Analysis, Root Cause Analysis, and Quartile Management Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal) Manner of articulation and place of articulation of English sounds What you'll bring: Bachelors Degree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent. 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent Flexible to work in US shifts. Proficient in blended training delivery methodologies Expert in classroom training delivery Ability to design and deliver language and culture-based course material/training curriculum Capability to design and deliver competency-based training Expertise in leadership training Operational knowledge of LMS Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook) Ability to manage multiple batches at the same time Experience working with multiple team members and stakeholders Must be able and willing to think and act strategically and tactically Result oriented and Quality conscious Preferred Qualifications ADD: Knowledge of Adult Learning Theories Prior experience and knowledge of contact center TEFL, TESOL, TESL, CELTA or DELTA certification Familiarity with Virtual delivery enablement tools such as Zoom / Teams Role: Voice & Accent Trainer Industry Type: IT Services & Consulting Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with are preferred keyskills Language Training Soft SkillsAccent TrainingEnglish Language TrainingBehavioural TrainingSoft Skills TrainingVoice training posibilities.