Senior Manager

Job Description

Job Title: P2PManager 1) Overview Senior Manager will be responsible for overall ownership and delivery of activities within the Procure to Pay (P2P) function/process, (for e.g., Invoice Processing, Vendor Management, Travel & Expense Management, Accounts Payable) and will be designated as the ‘ Tower Head’ for the P2P function. Key responsibilities for the Senior Manager will include: Seamless delivery of P2P activities/sub processes/processes Reporting to senior internal and client stakeholders (per cadence/as required) Ensuring adherence to delivery SLAs / KPIs Overall leadership of P2P team (300+ team members) 2) Principal Accountabilities Primary Responsibilities Supporting Actions Strategic Transition and Service Delivery Serve as the ‘Tower Head’ for the entire P2P process, driving strategic transitions from clients and overseeing steady-state activities. Develop and execute the Master Transition Plan (MTP) for processes moving from clients, functioning as a senior program manager. Strategically monitor and manage resourcing requirements and hiring in alignment with delivery needs and the MTP. Oversee and ensure the successful knowledge transition, training, and technology integration to facilitate smooth transitions. Guarantee seamless service delivery in alignment with agreed SLAs/KPIs. Lead the preparation and presentation of reports to internal and client stakeholders (as per cadence / ad hoc). Ensure timely and accurate responses to audit queries and information requests. Operational Excellence and Innovation Act as a senior functional expert for clients, delivering value-driven transformation of P2P processes using cutting-edge tools & technology. Champion process excellence and innovation across end-to-end P2P processes. Drive high-impact process standardization and transformation projects. Collaborate with leadership to align on improvement roadmaps, performance targets, and address roadblocks. Apply forward-thinking strategies, best practices, and innovative insights to enhance delivery SLAs/metrics. Provide senior-level subject matter expertise to internal and client stakeholders on P2P processes/activities as required. Change Management Act as a senior change champion, driving change management for transformational initiatives. Oversee and approve updates to process documentation (SOPs, process maps, desktop procedures, etc.) in collaboration with internal and client stakeholders. Governance & Risk Management Convene and lead governance meetings with relevant stakeholders as per governance cadence. Review and assess process performance with relevant stakeholders. Ensure timely escalation of issues to relevant stakeholders and senior leadership (as required) and proactively mitigate issues and risks reported by stakeholders People Management & Development Build and nurture relationships with internal and client stakeholders. Provide strategic oversight and performance management for the team. Lead the hiring and development of junior practitioners. Demonstrate advanced client interfacing skills and foster a client-centric culture 3) Attributes Required Experience Qualifications 16+ years of extensive work experience. Proven experience as a ‘Tower Lead / Process Owner’ of the P2P function. Comprehensive knowledge of end-to-end accounting and finance processes. Significant experience in the BPO sector. Subject matter expertise in P2P processes and applications. Exceptional team management and client stakeholder management skills. Strong communication, problem-solving, and analytical skills. Proficiency in MS Office and other relevant computer applications. Experience in setting up Shared Services Centers and/or managing process transitions (preferred). B. Com/ M.Com / BBA / BMS or similar three-year graduate course Lean or GB/BB certification would be added advantage. Show more Show less