Job Description

As the Senior Manager of Security Operations, you will be responsible for leading the India-based SOC team, ensuring exceptional service delivery for Rapid7 s Managed Detection and Response (MDR) customers. You will manage frontline alert triage, investigation, and response efforts, while also driving strategy and process improvements. Your mission is to cultivate a unified SOC culture that enables analysts to thrive and customers to feel confident in their security posture. In this role, you will: Recruit, hire, and coach high-performing security practitioners, fostering a collaborative and growth-oriented SOC culture. Lead, mentor, and develop SOC analysts and team leads, ensuring growth in threat detection, incident response, and customer communication. Ensure 24x7x365 operational coverage through effective scheduling, workforce planning, and incident management oversight. Act as an escalation point for security incidents, providing expert guidance on complex investigations and customer communications. Drive continuous improvement in SOC performance, leveraging data, automation, and scalable processes to enhance efficiency and impact. Develop, track, and analyze key performance metrics to optimize detection, response, and overall team effectiveness. Engage with customers and prospects, contributing to strategic security conversations and ensuring exceptional service delivery. Collaborate with internal teams and Managed Threat Operations to support Rapid7 s Emergent Threat Response (ETR) efforts. Champion the use of data, technology, and automation to scale SOC capabilities and improve detection outcomes. Contribute to the broader security community, sharing insights through blog posts, speaking engagements, and industry engagement. The skills you'll bring include: A courageous, inspirational, patient, collaborative, curious, and empathetic mindset. At least five years of management experience leading teams in an operations, development, or consulting role. Excellent verbal and written communication skills, with the ability to clearly convey complex security concepts to both technical and non-technical audiences. Proven ability to hire, coach, and develop high-performing security professionals while fostering a collaborative and growth-oriented team environment. Strong strategic thinking, with a focus on leveraging data, automation, and scalable processes to enhance SOC operations. Extensive experience in threat detection and incident response, particularly within a managed service or incident response consulting organization. Deep technical expertise in enterprise security architecture, detection, and response, with up-to-date knowledge of attack surfaces and attacker tactics, techniques, and procedures (TTPs). Experience working with at least one major cloud provider (AWS, GCP, or Azure) and a strong understanding of modern attack surfaces. Strong cross-functional collaboration skills, with the ability to influence and align stakeholders across teams.