Job Description

Senior Manager - Operations Job Description: Operations Manager CHA Location : NHAVA SHEVA About the Role An operations manager will be responsible for managing the operations of the CHA team. He/she will be responsible for handling a team of 25+ people at the Customs, Port & CFS areas. The operations manager will play a leading role in ensuring smooth and seamless customs clearance activities for import/ export shipments in a compliant and cost-effective manner. The role will be dynamic, and the manager will report to the head of the Imports department. Reporting Manager : Branch Manager/HOD of the particular function Roles and Responsibilities Efficiently manages the entire operation team at Nhava Sheva to ensure smooth and seamless handling of import/ export shipments to the entire satisfaction of the client. Ensure Timely clearance of Import/ Export consignments as per the defined timelines. Ensure compliance to the Customs and Allied Act requirements for import/ export shipments. Attend and resolve the queries raised by the customs department effectively. Be updated about the procedural requirements and changes in the customs procedures, port/CFS requirements and keep the HO informed about such changes. Ensure that the operational costs are kept to the bare minimum and eliminate all unnecessary costs/ expenses. Regularly attends trade facilitating meetings at customs to raise any issues pertaining to our operations. Define KRA/KPI of team members and carry out periodical performance appraisal of the team members. Ensure adherence to Health, Safety and Environment standards. Requirements Minimum Bachelor s Degree. Diploma in Customs, EXIM, etc desired. G or F Category Customs pass holder 5+ years of experience at a managerial level Knowledge of Custom & Allied Act, Law and procedures Experience with cargo operations, handling of ODC cargo and communication with customs, port, cfs, s/lines, transporters, surveyor etc. Strong communication skills Knowledge of Microsoft office tools like Word, Excel, E-mail, Teams Self-starter with problem-solving skills and high attention to detail Ability to streamline operations and make constant improvement to increase efficiency and reduce costs.