Job Description

Design/ modify (when required) the mall management strategy and implement policies and processes related to parking, housekeeping, horticulture, pest control and faade cleaning across all the malls and common area Support the development of the mall management strategy to ensure customer delight and increase footfalls / consumption, and drive its implementation Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Parking, Housekeeping etc.) Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues. Monitor the completion of leasing administration process by the retailer, provide with Occupants Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc. Ensuring efficiency of mall operations through monitoring the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis. Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc. and provide the necessary support of required facilities during the events to the Events team. Identify potential agencies for Housekeeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same. Identify training needs and organize requisite training programs for permanent employees and outsourced staff in areas of housekeeping, parking etc. Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centers. Defining the Service Standards for the housekeeping agency in line with corporate standards and also develop the deployment plan of housekeeping staff across centers. Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space and improving the overall service levels. Monitor the development of a comprehensive schedule for horticulture, pest control and faade cleaning across the property. Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place. Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members. Oversee the reward and recognition schemes for engaging / motivating outsourced staff within Housekeeping, Parking, Security and Engineering.