Senior Manager - Products & Implementation

Job Description

Department: Corporate Travel Internal Title & Grade: Senior Manager, Products & Implementation (2B/2C) Work Schedule: 5 Days a Week Are you a proactive leader with expertise in project implementation and process improvement We're looking for a Senior Manager - Products & Implementation to join our dynamic team. Role Overview In this role, you will be responsible for managing end-to-end project implementations while continuously enhancing existing processes. Key Responsibilities Product & Process Design, Quality, Training & Improvement Custodian of all business processes, ensuring seamless design and documentation Monitor and enhance end-to-end processes to improve efficiency Track and improve key quality parameters for core processes Lead product & process training across the organization, collaborating with L&D teams Liaise with various teams to implement process updates effectively Account Implementation Manage new client account implementations and new product rollouts Maintain comprehensive documentation for all implementations Project manage implementations until Go Live Act as the primary point of contact for clients during the implementation period Coordinate with cross-functional teams to define and manage processes Develop & share Implementation Planner with milestones and team responsibilities Ensure SLA, SOP, and Knowledge Bank creation for new accounts Guarantee internal technology readiness for seamless Go-Live Key Relationships Internal: Business Leaders, Business Managers, Team Members, Technical Team External: Clients, Suppliers, Vendors