Job Description

Purpose of the Role To ensure customer satisfaction from the services provided by Dealerships/TASC, providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the Dealerships/TASC as per prescribed targets and guidelines, within the framework of company policies and timelines. Job Responsibility Coordinating after sales services of assigned setups.Monitoring & development of Workshop’ manpower, Service Process Implementation, Service Standards at workshops, Resolution of Customer complaints.Conducting training program for customer drivers for better performance and customer engagement.To get the setups prepared in term of Tools, Spare Training of manpower for service / support of newly introduced product.Responsible for Spare Parts Business, Ext. Warranty & AMC Business for assigned setups.Responsible for Spare parts inventory management at setup to enhance the profitability of the setup.Coordination with Plant / Warehouse for Spare parts availability.Organizing Service /Parts promotion activities – Ensuring customers’ loyalty and retentionConducting Dealer Mechanic Meet/ Training regarding new designs & implementations.Coordination with OEMs for resolution of customer complaints.Coordination with Plant & quality for filed issue & product improvement.Meeting with customer and driver to review vehicle performance to enhance product performance.Review service requirement in area and enhance network reach. Stakeholder Profiles & Nature of Interactions Desired Candidate Profile Qualification: BE / B Tech.Work Experience: 3 - 5 years. Skills & Competencies Agility – Should Possess tenacity towards achieving challenging goals and adapting to a variety of situations, individuals or groupsRisk Taking – Should be able to question status quo and take on challenges despite uncertaintiesEmpowerment – Should share authority as well as responsibility for decision making and stretch team capabilities to maximise resultsOwnership –Develops a sense of enterprise, understands the purpose of delivering superior business results and has a stake in it by being accountable for quality and success of the outcomes, delivered through concrete actionAccountability - takes full responsibility of the task and holding each other accountable for the outcomesCollaboration - works effectively with internal / external partners and sharing information, ideas and expertise with othersEmbrace Diversity: value and leverage variety and distinctiveness and enable diverse groups to let their differences flourish to achieve best outcomesPassion for customer - sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholder