Senior Manager - Software Asset Management Operational Excellence

Job Description

About The Role The Software Asset Management Operational Excellence Leader has clear responsibility, accountability and authority for Operational Excellence in Software Asset Management (SAM). The successful candidate will have a strong background in SAM, with a minimum of 15 years of experience, including 9-12 years in SAM. This role requires exceptional soft skills, including diplomacy, negotiation, influence, and maturity, to effectively engage with cross-functional colleagues, software vendors, and executive stakeholders. Key Responsibilities & Tasks Lead the SAM team to ensure operational excellence in software asset management, including compliance, cost optimization, and risk management Develop and implement process improvements and efficiencies to optimize SAM operations Build and maintain strong relationships with cross-functional teams, including IT, finance, and procurement Negotiate and manage software contracts with vendors, ensuring favourable terms and conditions Collaborate with vendors and auditors to resolve audit findings and ensure compliance Provide guidance and support to the SAM team to ensure they have the necessary skills and knowledge to perform their roles effectively Develop and deliver reports and presentations to executive stakeholders, including the executive leadership team members Ensure excellent communication and collaboration between the SAM team and other stakeholders, including vendors and auditors Identify and implement opportunities for process automation and optimization, leveraging tools and technologies to improve efficiency and effectiveness Develop and maintain key performance indicators (KPIs) and metrics to measure SAM operational excellence. Establish, review, update and communicate Process objectives and targets BEHAVIOURS & APPROACH Strong soft skills, including: Diplomacy and negotiation skills to effectively engage with vendors and auditors Influence skills and maturity to handle pressure tactics from vendors and auditors Ability to build and maintain strong relationships with cross-functional teams and executive stakeholders Excellent written and spoken English language fluency Ability to engage with cross-functional colleagues and software vendors at all levels Excellent written and spoken English language fluency Ability to build pro-active, co-operative working relationships with peers, vendors and key stakeholders based on core values and behaviors Management level person with good ability to negotiate Experience with and sensitivity to different cultures Ability to act under pressure and to manage crisis situations efficiently Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense WORK EXPERIENCE At least 15 years of experience, with 9-12 years in SAM Strong background in SAM, including experience with software licensing, contract management, and compliance Certification in SAM, such as CSAM or ISAM Experience with SAM tools, such as ServiceNow, Flexera and NextThink Knowledge of IT service management principles and practices (e.g., ITIL) Experience working in a multinational company with a global SAM team Experience with process improvement methodologies, such as Lean or Six Sigma Strong leadership and management skills, with the ability to motivate and guide a team Strong analytical and problem-solving skills, with the ability to think critically and strategically EDUCATION & QUALIFICATIONS Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). Excellent communication, problem-solving, and stakeholder management skills. English language – expert proficiency (additional languages are beneficial) PERKS AND BENEFITS Competitive salary Self & Family Health Insurance Term & Life Insurance Employees’ Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Hybrid model after probation confirmation based on Manager's approval (3 days in office, 2 days WFH), Leave Travel Allowance EBIT,QBI and Performance bonus Recreation facilities Privilege, Casual and Sick leaves Show more Show less