Job Description

The Sr Manager - Testing manages E2E delivery of Testing projects for the portfolio (1 large LoB or small CBUs). Sr Manager - Testing is responsible for customer management, Internal stakeholder management, innovations (ideas/accelertors etc.) and cost optimization. Sr Manager - Testing is also responsible for driving transformation solutions to new/existing customers, be involved in pre-sales activities and ensure process compliance. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Expand existing portfolio through transformation solutions to customers Optimization of cost by aligning to Org goals (Resource Utilization, Team Pyramid, Onsite/Offsite ratio etc) and reducing billing loss Ensure realization of existing revenue Build customer trust by delivering innovating solutions and meeting customerss stated and unstated business needs. Manage customers (Weekly/Monthly meetings, Governance) Ensure CSAT/PSAT as per organization standards and goal Ensure project delivery as per agreed timeline and quality Prepare and Track project plans and conduct task estimation and resource allocation. Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards. Ensure compliance of self and team to organizational policies and processes. Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator/tools/macros Implementation of Org initiative (process improvement, automation etc.) Participate/present in conferences and seminars Identify training needs of the team and ensure completion of mandatory trainings by the team Effectively Manage Teams maintain a healthy work environment. Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities/deliverables EDUCATION QUALIFICATION Degree B.E\B.Tech\M.Tech\MCA\M.Sc Certifications (if any) MINIMUM EXPERIENCE REQUIRED Overall (in years) 12+ years Relevant (in years) 4+ years DOMAIN/ FUNCTIONAL SKILLS Test Management, Test Strategy/Planning, Test Tools, Automation, Specialized Testing, TDM/TEM, Process Knowledge, Customer Management, Team Management Project Management, Communication, Presentation Financial knowledge (billing,budgeting, PL analysis, invoicing), Pre-Sales Banking/MSC Domain Knowledge