Senior Manager Website Program and Product Management

Job Description

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers.We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across truly value. Overview This role leads the delivery and execution of website development projects and program workstreams for an internal marketing team, ensuring strategic alignment between business goals, digital product development, and technical execution across globally distributed teams. The individual will oversee both program and product management within a web development environment, driving best practices, Agile methodologies, and continuous process improvement. This position requires strong leadership in stakeholder engagement, team management, risk mitigation, and delivery governance, ensuring the successful execution of complex website builds, redesigns, and enhancements that support marketing initiatives and business objectives. Lead the overall delivery setup and execution, managing people, financials, and dependencies for assigned programs and projects. Oversee both program and product management, ensuring business alignment with execution. Partner with delivery leads, clients, and stakeholders to implement best practices and methodologies. Manage stakeholder relationships, status reporting, and compliance within the organization and external third parties. Drive continuous improvement through governance processes and retrospectives. Ensure seamless execution of product and program objectives, working across product management, engineering, UX, and business teams. Responsibilities Delivery Execution This role requires hands-on leadership in execution, ensuring teams follow best practices and driving efficiency improvements. Develop and maintain high- and mid-level project plans to support ongoing redesign efforts, ensuring alignment with strategic goals and execution timelines. This includes cross-functional coordination across Product, Development, QA, Tech, Strategy/Business, and other key teams. Assist or oversee track lead scoping inputs, with the ability to validate or invalidate anticipated Levels of Effort (LOEs), ensuring realistic planning and resource allocation. Apply best practices to Small (S), Medium (M), and Large (L) builds to expedite scoping, reducing time spent on LOE development and maximizing productivity. Guide teams through backlog management, prioritization, and sprint planning. Remove team impediments or escalate issues as needed. Maintain and track key delivery metrics such as Sprint Dashboards, Burndown Charts, and Definition of Done. Scale delivery practices across multiple teams using Scrum of Scrums, SAFe, LeSS, or similar frameworks. Track project quality using real-time dashboards, metrics, and governance processes. Product Management Execution The role integrates product strategy and execution, ensuring successful delivery and adoption of product features while aligning with business objectives. Work closely with Product Owners to define and refine product vision, roadmaps, and feature prioritization. Oversee release planning, go-to-market strategies, feature rollouts, and adoption plans. Ensure data-driven product success through KPI tracking and business impact measurement. Collaborate with engineering teams to align development efforts with product strategy. Support A/B testing, experimentation, and user research to refine product direction. Stakeholder Team Leadership This role requires strong leadership and relationship management to drive cross-functional collaboration and ensure smooth execution across teams. Manage internal and external stakeholders, providing transparency into risks, status, and outcomes. Build strong relationships across capability teams, IT, finance, operations, and external vendors. Mentor and provide oversight to Scrum Masters and Agile delivery teams. Partner with senior leadership to drive compliance, delivery maturity, and process optimization. Qualifications A successful candidate must have strong hands-on experience in both program and product management, delivery methodologies, and stakeholder engagement. 10+ years of experience leading full lifecycle delivery of software services projects/programs with globally distributed teams. Expertise in Agile (Scrum, Kanban, SAFe) frameworks and Agile tools (Jira, Confluence, Rally). Proven ability to lead cross-functional teams, including Product, Engineering, and UX. Hands-on experience delivering fixed-time, fixed-price, or SLA-based engagements. Direct client-facing experience (3+ years) in consulting/services, preferably in the US or UK. Strong commercial acumen, including budgeting, pricing models, and PL management. People leadership experience, managing teams of 10+ directly and 25+ indirectly. Industry expertise in Retail, Financial Services, Energy Commodities, Travel Hospitality, Automotive, and Consumer Products is preferred. Senior Technical Delivery Manager (TDM) Responsibilities For technical delivery leadership, this role focuses on managing complex integrations, ensuring technical readiness, and coordinating large-scale implementations. Oversee the delivery and integration of complex technical components across multiple platforms and functions. Define and manage technology dependencies between teams. Develop sequencing for highly complex technical delivery and infrastructure tasks. Lead high-risk technical implementations, diagnosing and resolving technical blockers. Collaborate with Platform/Lab leadership and Product Owners to prioritize infrastructure-led tasks. Ensure risk management, performance governance, and inter-platform coordination. Key Competencies The ideal candidate will possess strong leadership and cross-functional collaboration capabilities, ensuring efficient delivery and execution. Technology Leadership - Influence teams, align with technology principles, and manage large-scale technical projects. Stakeholder Management - Build and sustain executive relationships, resolve conflicts, and drive consensus. Planning Governance - Forecast delivery, track progress, and proactively identify risks and dependencies to improve execution speed and quality. Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well-being.