Job Description

Position Summary : As a Senior Engineer in the Monitoring and Observability team, you will be responsible for designing, implementing, and optimizing monitoring solutions to ensure reliability and performance of Ensono distributed and application services. This role requires deep expertise in real-time monitoring, alerting, anomaly detection, and automation to proactively identify and rapid resolution of incidents. You will also be responsible for designing and implementing client solutions that Ensono manages. What You Will Do: Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Ari a.Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requiremen tsDefine monitoring best practices, including proactive alerting, anomaly detection and performance analyti csOperate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applicatio nsEstablish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SL A)Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monito rsPoint of escalation for day-to-day monitoring related inciden tsAutomate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualificatio ns: 7+ years of experience in observability or monitoring engineering operational 7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or othersStrong proficiency in Python, Bash, JavaScript for automation and scripting Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment Strong analytical and problem-solving skills for diagnosing complex issues Effective communication and leadership, especially in training and cross functional team collaborations Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine process Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly Bachelor’s degree in related field Preferred Qualifica tions: Master’s degree in information technology related field Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes deployment & monitoring Advanced ITIL, including ITIL v3 and v4, certification or training Experience on AI/ML integration into ITSM practices is a plus Show more Show less