Senior Operations Executive

Job Description

Job Role: The Operations Senior Executive in the Radiology Department is responsible for overseeing the smooth functioning of radiology services, including workflow coordination, patient experience, equipment oversight, and interdepartmental communication. The role also includes managing TDL batch processing and coordinating with tele-radiologists to ensure timely reporting and service quality. Key Responsibilities: Department Coordination: Supervise daily operations of the radiology department, ensuring effective coordination between front-desk staff, technicians, and radiologists. Monitor patient appointments, diagnostic schedules, and resource allocation to reduce waiting time. Patient Experience & Support: Ensure a high standard of patient care and timely support throughout the diagnostic process. Address patient concerns, inquiries, and service feedback professionally. TDL Batch Management: Handle TDL (Test Description List) batch creation and submission for radiology investigations. Ensure accuracy in test mapping, coding, and daily upload to the system. Coordinate with IT and billing departments to resolve discrepancies in batch uploads. Tele-Radiologist Coordination: Manage schedules and reporting timelines with tele-radiologists . Ensure proper upload of images and clinical notes to the PACS/tele-radiology platform. Track and follow up on report turnaround time and escalate delays when needed. Scheduling & Resource Management: Coordinate diagnostic appointments (X-ray, MRI, CT, Ultrasound, etc.) to maximize utilization of equipment and staff. Ensure minimum equipment downtime through proper scheduling and preventive maintenance. Compliance & Quality Assurance: Ensure compliance with healthcare protocols, AERB guidelines, and NABH standards. Support internal audits, documentation, and quality control measures. Inventory & Equipment Oversight: Monitor inventory of consumables and raise timely requisitions. Ensure radiology machines and related equipment are maintained and serviced regularly. Reporting & Documentation: Maintain accurate records of all diagnostic procedures and departmental activities. Generate daily/weekly/monthly reports for performance and utilization analysis. Team Coordination & Training: Assist with staff schedules, leave management, and performance tracking. Support orientation and training of new team members in operational protocols. Liaison Activities: Coordinate with IT, billing, and admin teams for system-related and operational requirements. Preferred candidate profile Education: MBA in Hospital Administration