Senior Operations Manager

Job Description

About the Role Own and scale Cityfurnish’s end‐to‐end physical operations: last‐mile delivery, pickups, reverse logistics, warehousing, fleet and asset management, and on‐ground workforce productivity. You will ensure that every sofa, fridge, and AC moves swiftly and safely from warehouse shelf to customer doorstep—and back—while hitting cost, speed, and service‐level targets. Core Responsibilities 1. Last‐Mile Logistics • Plan and dispatch daily deliveries/pickups across multiple cities • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach • Drive on‐time, first‐time delivery rate ≥ 97 % • Ensure correct and accurate reporting of inventory movement via registers and inventory management system. 2. Warehouse & Inventory • Plan and dispatch daily deliveries/pickups across multiple cities • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach • Drive on‐time, first‐time delivery rate ≥ 97 % • Ensure correct and accurate reporting of inventory movement via registers and inventory management system. 3. People Leadership • Lead city managers, warehouse managers and supervisors along with ground rangers and technicians • Set OKRs, coach on‐ground leadership, roll out weekly productivity huddles • Build a culture of safety and customer obsession 4. Process Excellence & Cost Control • Map every hand‐off, remove waste using Lean/Six Sigma • Automate dispatch, mobile POD, and WMS scans 5. Quality, Safety & Compliance • Enforce and create SOPs for packing, handling, and inventory management. • Ensure 100 % compliance with E‐way bills, GST, state road permits • Implement and manage quality control processes to maintain high standards of product and service quality. 6. Data & Reporting • Own daily operations dashboard – OTIF, utilization, NPS and P&L • Present monthly insights to CXOs; convert into action plan. What are we looking for? • 5 -7 years in operations‐heavy B2C/B2B logistics, e‐commerce, rental, or 3PL • Bachelor’s in Engineering/Supply‐Chain/Operations; MBA/PGDM a plus • Technical skills: Route‐optimization tools, WMS/ERP, data‐visualization (Tableau/Power BI), Lean/Six Sigma (Green Belt+), Inventory Management (Odoo etc.) • Leadership traits: Hands‐on, data‐driven, decisive under pressure, excellent stakeholder management What do we offer? • Fast‐growing, VC‐backed rental brand transforming how India furnishes homes • Ownership of a high‐impact, P&L‐critical function from Day 1 • A culture that rewards experimentation, speed, and customer delight Please apply on the link if you feel you are a good fit and can thrive in the fast paced environment - https://forms.gle/M2hsCQaPCkB1YEEb9 Show more Show less