Senior Principal Product Operations Manager

Job Description

As a co-lead and a member of a cross-functional, matrixed team, consisting of software and data engineers, business analysts, designers and supporters, your primary responsibilities will include: Owning all aspects of operations for one or more software applications within our product team, including stable operations and infrastructure Mitigating operational risks and manage incident detection and resolution Manage incidents, problem and change management and troubleshooting, Providing end-user support, communication, knowledge-base documentation, and trainings Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met Ensuring license compliance, applying application patches, and managing roll-out of upgrades Guiding and coordinating small teams of external application supporters, ensuring effective prioritization of operational activities delivery, Monitoring key system performance metrics and facilitating operational excellence of the product Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services. Ensuring compliance with company standards & policies (e.g., Good Laboratory Practice (GLP) & Good Clinical Practice (GCP)) Ensuring operational activities and outcomes are reflected on product roadmaps Engaging with other product teams within and across product lines to leverage operational synergies Working experience Essential Requirements Experience in scientific application support and maintenance in pharmaceutical industry Experience in a drug discovery, scientific research, pre-clinical or Clinical setting preferred Prosses broader knowledge of basic IT architecture on Windows, Linux OS, web service, network etc Good troubleshooting skills and customer focused. Good working knowledge of application deployments Working experience with LIMS and sample management system Working experience with database, Oracle and MSSQL, SQL and PL/SQL Good understand of support model with incident, problem and change management Familiarity with Agile software development and SDLC and ITIL Awareness of authentication protocols Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure, SaaS) Knowledge of AI principles Good understanding of CSV (Helpful to have a GxP understanding). Highly collaborative, proven experience as a team player Strong communication skills Education and Qualification Requirements: 7+ years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment Bachelors degree in a technology or scientific subject