Senior Product Delivery Associate - Service Product Group

Job Description

As a Product Delivery Associate in the Service Product Group, you will support the function with Dependency Management and work across the organization to enable the product to continuously deliver value, while gaining skills and experience to grow within your role. Job responsibilities Execute all Dependency related processes including Intake Management, Outtake Management, Tech Debt Assessment, Reporting and Communications Manage capacity for dependencies across 70+ teams within 9 Area Products including planning based on estimated size and monitoring based on actuals Partner with multiple Lines of Business to coordinate roadmap planning, make decisions on priority of work, and determine how to use allocated capacity in most efficient ways Utilize agile principles in supporting Scaled Scrum for dependency commitments Assist resolution with blockers and impediments on dependencies to ensure timely commitments and adequate resourcing Prepare reporting and presentations to provide transparency into status of Service Product s ability to support LOB roadmaps Required qualifications, capabilities, and skills Bachelors degree, or relevant experience 5+ years of experience or equivalent expertise in project and/or product management Ability to operate within the product development life cycle and agile methodologies Strong interpersonal and relationship skills with the ability to influence and negotiate Excellent communication, facilitation and presentation skills Analytical, problem-solving skills and attention to detail, demonstrated by the ability to make timely and sound decisions based on data Experience with Jira Align, JIRA, Confluence, Tableau, Teams and Microsoft Office (Excel, PowerPoint, Word) Preferred qualifications, capabilities, and skills Knowledge of Service Product owned applications including One Chase Service, First Assist, Customer Assist, Admin tool is a plus