Job Description

The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Technical Account Manager at Menlo is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and manage the assigned major accounts post deployment. In the deployment role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed. In the account management role, you will play a major part in the post-sales process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the generation of sales leads and retention of clients. Responsibilities Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW) Present the Menlo cloud security assessments to Customers Create and deliver detailed and professional level documentation Understand System integration with SSO, Azure, AD, Proxies, Cloud API, VMs Firewalls and integrate with Menlo Create test plans and implement the solutions Self Project Manage and deliver services on-time Deliver the admin training documentation and deliver hands-on training to the Customer Working closely with customers and their Technical Team Train customers to use products effectively Provide developers with customers feedback to help identify potential new features or products, and continuously improve the services Report on product performance Identify solutions to reduce support costs Liaise with the sales department to win new business and increase sales Manage and communicate with CIO/CTO/CISO Job Requirements 5-8 years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Technical Marketing Engineer, Professional Service Consultant, or a Support Engineer). MDM, Cloud APIs, Strong Networking concepts, Network Architecture Experience, Load Balancing Technologies and SIEM Prior experience in early-stage startups and self-motivated Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways and Load Balancer Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas. Strong communication (written and verbal) and presentation skills, both internally and externally Excellent organizational skills Willingness to listen, learn and incorporate others ideas into all aspects of the job. Experience with working with a Fortune 500 companies Ability to travel to partner sites, conferences, and other related events as required. Comfortable with travel up to 30% Required Experience Skills Professional experience architecting and operating solutions built on (in order of preference): AWS, and GCP Experience with Hypervisors (in order of preference): VMware and KVM. Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols Versatile with using various operating systems including Windows, Mac, and GNU/Ubuntu Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR Scripting Language (Bash and/or Python) is a bonus Industry certifications such as CCNA, JNCIE, CISSP or CCSP is a bonus