Job Description

We are seeking an experienced and driven Senior IT Manager to lead our team of Business Systems Analysts within the IT Commercial organization. In this role, you will play a critical part in ensuring our business applications and website effectively support our commercial teams and drive business growth. You will lead the analysis, design, implementation, and optimization of solutions across a variety of SaaS platforms, fostering a culture of collaboration and continuous improvement within your team. Key Responsibilities: Team Leadership: Lead, mentor, and develop a team of Business Systems Analysts, fostering a high-performing and collaborative environment. Strategic Planning: Contribute to the IT Commercial strategy, aligning your teams activities with overall business objectives. Requirements Gathering: Oversee the process of gathering and analyzing business requirements from stakeholders across commercial teams. Solution Design: Guide the design and implementation of technical solutions that meet business needs, ensuring scalability, reliability, and efficiency. Project Management: Manage the delivery of projects related to business applications, ensuring on-time and within budget execution. Vendor Management: Collaborate with vendors to address technical issues, negotiate contracts, and stay informed about product updates and new features. Process Optimization: Identify opportunities to improve business processes through technology and automation. Communication: Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and transparency. Performance Management: Set clear goals and expectations for your team, providing regular feedback and performance reviews. Essential Skills and Experience: 5+ years of experience in IT management, with a focus on business systems analysis or a related field. Proven experience leading and mentoring a team of technical professionals. Strong understanding of business processes and requirements gathering techniques. Experience with SaaS platforms like HubSpot, Clay, Segment or other commercial tools. Familiarity with system integration methodologies and best practices. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Ability to work effectively in a fast-paced and dynamic environment. Preferred Qualifications: Experience in the technology industry, preferably with a focus on commercial operations. Knowledge of ITIL, Agile, or similar methodologies. Relevant certifications in project management or business analysis.