Senior Program Manager

Job Description

Do you relish the prospect of leading strategic cross-organization, transformational programs? Do you thrive on managing complexity and uncertainty? If so, join our Strategy, Analytics, and Operations team! The Strategy, PMO & Operations team collaborates with the Business and Product Teams to craft and deliver customer-centric products, empowering the organization with insights that drive impactful results and product strategies across functions. Their mission is to enable smarter, faster, and more data-driven business decisions. As a Senior Program Manager , you will work closely with business leaders to tackle critical challenges across the organization. You'll support transformational programs from problem identification through to implementation and enablement, identifying potential solutions, engaging cross-functional stakeholders, and leading projects to completion. You will manage complex programs that span geographies and functions, ensuring that stakeholders are kept informed and aligned. Key Responsibilities well trust you with: Lead Complex Transformation Programs : Manage large-scale, cross-functional programs from initiation to completion. Collaborate with stakeholders to define requirements, plan schedules, manage risks, and ensure effective communication across diverse teams. Cross-functional coordination : Drive programs that span multiple offices, time zones, and regions. Maintain clear, ongoing communication with cross-functional partners, ensuring alignment on progress and deadlines. Develop Strategic Partnerships : Build strong relationships with key stakeholders across Engineering, Product, Business, and Program Management teams to drive successful program outcomes. Process Improvement : Identify opportunities for process optimization using business insights, stakeholder input, and industry best practices. Propose and implement solutions that drive efficiency and effectiveness. Stakeholder Engagement & Analysis : Survey, interview, and engage with stakeholders to define program scope and desired outcomes. Analyze feedback and results to refine programs and ensure they align with business goals. Executive Presentations : Create and deliver executive-level presentations that provide clear, comprehensive context for transformation initiatives, tailored to diverse audiences. Change Management : Lead change management processes to ensure stakeholders are enabled and onboarded effectively, supporting seamless transitions across the organization. Measurement & Metrics : Develop performance metrics and implement measurement frameworks to track the success of programs. Perform ROI analysis and present findings to executive leadership. Core competencies : 6+ years of experience in program/project management with a proven track record in managing complex, cross-functional initiatives. Bachelors degree or equivalent in a relevant field. Expertise in Agile processes and methodologies (Scrum, Kanban, etc.). Proven experience in PMP (Project Management Professional) and Scrum methodologies . Demonstrated ability to lead change management initiatives and deliver successful transformation processes. Exceptional interpersonal and leadership skills with experience inspiring cross-functional teams without direct authority. Strong analytical and communication skills, with the ability to present to senior executives and manage stakeholder expectations effectively. Experience working in global teams, and managing projects across diverse geographical regions and time zones.