Job Description

Job Overview: Senior SME Retail Trading NZ is the subject matter experts in our retail operational processes and procedures. This role is responsible for overseeing and managing the integrity of retail operational processes and procedures. This includes maintaining and updating these processes, working closely with key partners to develop new processes and procedures, and ensuring that all retail documents are updated and accurately controlled. Additionally, the incumbent will be responsible for database management and liaising with partners to ensure that all documentation is accurate and up to date! Shift Timing : 3:00am to 12:00pm IST Role & Responsibilities: Responsible for Retail Operations Document Control process, liaise with team members and partners to ensure retail documents are updated and refreshed regularly/timely Custodian of retail operational processes and procedures database, responsible for maintaining and updating database Should be an expert in retail operational policies, processes and procedures, ability to direct queries to relevant documents Develop new processes and procedures in collaboration with key partners, ensure processes and procedures are crafted and written fit-for-purpose Provide recommendations on simplifications and effectiveness of our processes systematically Experience & Qualification: Minimum 5 Years of relevant experience Solid written and verbal communication, and should hold good attention to detail Proven track record to successfully manage database Familiar with document control concept and good knowledge of change management approaches and ability to develop, implement and assess communication plans This role will be part of the engine room of the ANZ business that enables delivery of the bp strategy for our customers and team. Playing a pivotal role in landing both the company and local strategies!