Job Description

Contribute to the code at the core of Zendesk s support product - what you write will reach millions of people each day! Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions. Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation. Break complex features into granular pieces of work, to facilitate incremental feedback cycles. Prioritise and estimate work balancing feature delivery with the management of tech debt. Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team. Work closely with our designers and product managers to help define the future of the product. Triage customer issues in partnership with Product Managers. Provide operational support for our services in Production. Actively look for ways to improve the observability, performance, reliability and security of our services. What you bring to the role: Strong proficiency in Ruby on Rails. You ll be working on one of the largest Ruby on Rails codebases in the world! Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments. A track record of delivering large-scale, high quality, and resilient web systems. Strong verbal, written, and interpersonal communication skills in English - you ll collaborate with our other product teams around the globe. The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners. Experience solving difficult problems across multiple systems. Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment. Ability to influence without authority, inspire and mentor others. A culture of learning, growth, and innovation. You re comfortable jumping into unfamiliar codebases and languages. Tech Stack: We primarily work in Ruby on Rails. Most of the team s data is stored in MySQL and Redis. We occasionally work in our frontend in React, being migrated from Ember, preferring new components to be written in TypeScript. We occasionally work in other adjacent services in Go and Java. Our services connect with other services via a combination of gRPC, REST APIs, Kafka event streams, and GraphQL. Our services are deployed to Kubernetes using Docker via Spinnaker, running on AWS. We don t require previous experience with these specific technologies; we re confident you can learn as we go. We monitor and observe our production systems using Datadog.