Job Description

Defining monitoring events for IDfys services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Skills Required: scripting,MySQL,Root Cause Analysis,Log Tracking,Alerts and Monitoring,Application support,AWS, Candidate Attributes: You should be a graduate with a minimum of 2+ years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to understand data and analyze logs to help investigate production issues and incidents Hands On experience of Cloud Platforms (GCP/AWS) Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Experience in writing SQL is plus Knowledge of Scripting language like Elixir/Python is a plus