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Posted:2 months ago| Platform: 
Work from Office
Full Time
Lead & manage support team, ensuring alignment with goals Handle client escalations, attend meetings & maintain relationships Monitor team performance, KPIs & implement improvements Drive continuous learning & process optimization to enhanced service Required Candidate profile 5+ yrs of exp. in a customer support role Expertise in client escalations, maintaining satisfaction & team management Strong communication Proficiency in data-driven Focus on performance improvement
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