Job Description

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking a Senior Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2 s high standards. RESPONSIBILITIES: Manage and support the deployment and administration of desktops, laptops, tablets, smartphones, Azure Virtual Desktops, and enterprise applications using Microsoft Intune, Jamf, and Nerdio. Perform security patching and updates on Windows and Linux systems during defined maintenance windows. Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs. Develop, maintain, and improve system documentation, procedures, and operational playbooks. Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization. Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews. Troubleshoot and resolve complex issues affecting mission-critical systems and applications to ensure high availability and performance. Provide Tier II support to internal stakeholders; investigate and resolve escalated technical issues. Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements. Monitor and analyze system performance across the corporate environment to identify areas for enhancement. Manage Active Directory, including user/service account provisioning and deprovisioning. Produce regular system performance reports to support capacity planning and scalability. Manage password and identity lifecycle; enforce enterprise identity and access policies. Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies. EXPERIENCE AND KNOWLEDGE: Bachelor s degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum of 5 years of hands-on experience in systems administration or equivalent practical experience. Strong expertise with identity management tools, including SSO and SAML 2.0 integrations. Solid experience with virtualization platforms such as VMware and other hypervisors. Hands-on experience managing cloud environments using Microsoft Azure and AWS. Proven experience with Okta user and application administration. Proficiency in Microsoft 365 administration, including Entra ID (Azure AD) and Intune. Strong scripting skills with PowerShell; ability to automate routine tasks and workflows. Ability to work independently, collaboratively within a team, and across departments to resolve complex issues. Excellent written and verbal communication skills. Flexibility to participate in on-call rotations and perform work during scheduled maintenance windows. Experience with project/task tracking using Jira or similar platforms. Familiarity with modern AI tools (e.g., Copilot, ChatGPT) is a plus. This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it