Job Description

The Senior UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community The ideal candidate should possess advanced Unified Communications knowledge The position requires intermediate experience using Microsoft Office products Candidate must have good verbal and written communication skills and good customer service skills The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects Responsibilities: Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructure, and all other Unified Communications applications. Carry out maintenance/upgrades on all Infrastructure and endpoints. Own analysis of new technologies from start to finish. Provide support to the Video Infrastructure team lead. Carry out security review of infrastructure and applications. Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience. Document procedures and processes. Develop and maintain user guides, technical guides, project plans and any other system related documentation for the respective system. Create help files for support teams. Offer thoughts and solutions on improving current technology. Escalate issues to vendors. Provide metrics/reports for conferencing services. Ability to function in a fast-paced organization. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. 8+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Advanced Knowledge of M