Senior UX Writer

Job Description

As a Senior UX Writer, you will collaborate closely with designers, product managers, and developers to create compelling and intuitive user experiences across our products. You will be responsible for crafting clear, concise, and engaging copy that guides users through our interfaces and helps them achieve their goals. What you will do Define content strategy, leading one or more product areas Collaborate with Product Manager, UX Designer and/or Researcher and Engineering to understand user needs, product requirements and design objectives and contribute to overall vision/strategy of product Draft/Review product content for user interface ensuring adherence to guidelines while providing guidance for most compelling user experience Compose product communications, including notices and system emails and other text elements to enhance user comprehension and interaction Utilize systems and tools to create, update and maintain product content Develop user assistance plan, create notifications, tours and surveys in Pendo system Collaborate with technical writers and Product Managers to draft and review knowledge management articles as needed Contribute to developing UX writing best practices, standards and processes Onboard and mentor junior UX writers Performs other duties as assigned Complies with all policies and standards Education Qualifications Bachelors Degree in English, Writing, Technical Communication or related field required Experience Qualifications Typically 5+ years writing web content required Skills and Abilities Proficiency in tools such as Figma, Miro, Jira, Pendo, Contentstack a plus Ability to manage stakeholders with diverse and competing priorities Proven ability to successfully collaborate cross-functionally Eager to learn new areas of the business Work independently with minimal supervision Manage multiple projects simultaneously Skillfully give and receive feedback Formulate clear and understandable content and present/communicate findings to all levels in organization Work Environment Work in clean, pleasant, and comfortable office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in the office