Senior Vice President (India Operations)

Job Description

Position Overview We are seeking a dynamic and experienced General Manager to lead and scale operations at our India office located in Ahmedabad . This is a senior leadership position, responsible for driving operational excellence, overseeing cross-functional integration with our US teams, and leading strategic initiatives that support business growth and innovation. Youll play a critical role in shaping the operational strategy, managing budgets and resources, optimizing performance, and ensuring alignment with ELLKAYs overall mission and objectives. Key Responsibilities Strategic Leadership & Planning Develop and execute operational strategies aligned with company goals. Set long-term objectives and OKRs; track progress and drive accountability. Create a roadmap for scaling India operations and integrating seamlessly with US teams. Evaluate and enhance organizational structure, functions, and roles. Identify opportunities for innovation, automation, and process enhancements. Operations Management Oversee daily operations across all functions, ensuring quality, productivity, and efficiency. Manage operational budgets and optimize resource allocation for cost-effective delivery. Drive continuous improvement initiatives using Lean/Agile/Best Practice methodologies. Ensure compliance with corporate policies and local regulatory requirements. Team Leadership & Development Lead, mentor, and develop high-performing teams across departments. Foster a culture of accountability, collaboration, and continuous learning. Promote diversity, equity, and inclusion in team development and hiring. Establish a customer-centric mindset throughout operations to enhance service delivery. Cross-functional Collaboration Work closely with leadership in Sales, Marketing, HR, Finance, IT, and Product. Support new initiatives, product rollouts, and market expansion efforts. Collaborate with HR on workforce planning and organizational development. Data-Driven Decision Making Leverage performance metrics and analytics to inform strategy and operations. Implement tools for real-time tracking of key operational indicators. Present performance updates and insights to the COO and executive leadership. Oversee full financial performance of the India office, including P&L management. Risk Management & Compliance Ensure all operations are compliant with legal, regulatory, and corporate standards. Identify operational risks and implement timely mitigation strategies. Change Management & Process Optimization Lead operational change initiatives, ensuring smooth transitions and stakeholder alignment. Champion process optimization to drive efficiency, reduce cost, and enhance service quality. Required Qualifications Bachelor's or Master’s degree in Business, Operations, Technology, or related field. 15+ years of progressive leadership experience, including 5+ years in a senior operations role. Proven expertise in managing cross-functional teams and leading strategic initiatives. Strong understanding of the Indian business environment and workforce dynamics. Prior experience in healthcare IT, SaaS, or data interoperability is a strong plus. Demonstrated experience in P&L ownership, budgeting, and financial planning. Excellent leadership, communication, analytical, and decision-making skills.