Senior, Workplace Enablement Service ( WES)

Job Description

Guest Relations Specialist Guest Relations Specialist handles the day-to-day operations of guest relations & hospitality functions of Workplace Enablement Services for a facility at EYGDS center. Ensure daily management of all Inbound and Outbound Guest, Expatriates requirements / New hire accommodation, and events. Respond to inquiries and requests for service from internal departments and supervises Guest relation operations. Your key responsibilities Responsible to manage Guest relations within Centre. Drive operational excellence for hospitality and event coordination. Support in organizing customer centric programs. Support in executing training programs and coordinate training sessions to ensure all the Guest relations & Hospitality teams are trained periodically on Customer experience towards excellence and upgrading their skills in handling customers. Responsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information during their stay in the country. Manage expatriates business visa invite letters, FRRO(Foreigners Regional Registration Officer), visa extensions, relocation process, lease agreements etc Participate and support in executing initiatives to explore new ways of managing Guest relations that enhances employee experience, improve efficiency, productivity, safety and optimise cost. Support in managing relationship with Stakeholders, Customers, Vendors, Industry peers and global contacts. Maintain a positive relationship with team members and colleagues. Demonstrate commitment to people development and support leadership. Coordinate for events Town halls, Global leadership visits, Partner confluence, strategic off sites, Global integration events held in India, Executive business meetings and important Client Meetings of internal teams. To qualify for the role, you must have 3-5 years of managerial experience, with minimum 2 years of experience in managing similar role in comparable organisations, with sound knowledge & experience, in workplace services domain. Bachelor's degree in Hospitality/Hotel Management, or equivalent professional level experience