1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) This role acts an interface between Business/Operations and Technology vendors to drive the resolutions on new products, defects and change request or new functionality, help business/Operations implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners: Business case, CBA, requirement gathering, assistance in UAT, implementation, Project Management Location: MBC, Thane Position: Deputy Manager/Manager (JB 11/10) Count of position/s: 4 4) Key Result Areas: Key Result Areas Supporting Actions Requirement gathering from Operations, UW, DOPS, Claims, Sales Responsible for gathering business requirements to create clear, concise and complete business/functional requirement documents (BRD) for assigned projects Coordinate with all required stakeholders and come up with best solutions Meeting Partners and providing solutions, handling partner integrations Interface between Business and Technology to drive the resolutions on new products, defects and change request or new functionality Understanding the needs of multiple stakeholders Facilitating the negotiation of requirements amongst multiple stakeholders Identifying the current- and future-state business processes Helping the business stakeholders envision the future and how their work will need to change to support the future This role will be a bridge between all the business users and IT App team and cater to their systems needs and requirements Strategy and Planning Activity to set priorities, strengthen operations, establish agreement around intended outcomes/results and adjust the organization's growth in response to a changing environment A disciplined effort that produces fundamental decisions and actions that shape and guide our operations with a focus on the future Effective strategic planning articulates the actions that are required to make progress Coordination with stakeholders Have to work closely with stakeholders to understand any process gaps in terms of system that is impacting their daily productivity or TAT Preparation of Business Requirement document (BRD) and test cases BRD to be prepared after discussion with all respective stakeholders BRD to include the scope, detailed existing process and proposed process flows and relevant sign offs Prepared BRD to be signed by all respective stakeholders and the same has to be forwarded to IT team for development Managing QK team and get test cases prepared by them and signed off by business team UAT Testing Complete and thorough testing that includes all scenarios and for all systems which will have an impact on that particular project is to be done UAT has to be initiated and finished within the specific and defines timelines Manage the creation of relevant test cases to test the functionality of the new solutions from an end user and business perspective Automation of process One has to take the initiative to identify the automation required in any of the existing process Complete process of understanding the gap, discussing the system change that\u2019s needs to be done in process as well as system to achieve the target of automation Successful delivery of project A proper postproduction check is to be done which should ideally involve no defects and have smooth functioning in the production region Minimum or no change request to be raised for this project which ensures the success of the project Success of the project to be measured on the following: i. Time ii. Quality iii. Cost