Service Advisor (Customer Service + Renewals)

Job Description

Job Description - Select Service Advisor Job Title: Select Service Advisor (Customer Service + Renewals) Company: People Interactive (Shaadi.com Process) Location: Mohan Estate, New Delhi Interview Timings: 11:00 AM - 5:00 PM Interview Dates: Daily line-ups required till 28th May 2025 Number of Positions: 50 Job Description: People Interactive (Shaadi.com) is looking to hire dynamic and experienced Select Service Advisors for its Customer Service and Renewals process. This is an excellent opportunity for professionals with strong communication skills in Punjabi, Hindi, and English, and a passion for delivering outstanding customer service. Key Responsibilities: - Conduct outbound calls to Shaadi.com members for service support and renewals. - Engage with customers to understand their needs and ensure satisfaction. - Manage call records and maintain CRM system updates. - Drive customer retention through personalized service. Eligibility Criteria: - Languages Required: Fluent in Punjabi (mandatory), along with Hindi and English. - Experience: Minimum 6 months in Outbound Customer Service or Customer Support. - Qualification: Minimum HSC (12th pass). - Joining Bonus: Rs.5,000 (paid in first month's salary; applicable till 29th May 2025). Job Benefits: - Salary: Rs.22,000 in-hand + Incentives - Employment Type: Full-time, on-roll position - Benefits: Incentives, Provident Fund (PF), Joining Bonus - Week Offs: 2 rotational week-offs between Monday and Friday Important Notes: - Only Punjabi-speaking candidates will be considered for this role. - 10 daily line-ups required till 28th May 2025. - Candidates must have a minimum of 6 months' outbound experience. Apply now to be a part of India's leading matchmaking platform and grow your career in customer service! Show more Show less