Service Advisor

Job Description

Company Description Kerala Cars Pvt. Ltd. (Kairali Ford) is a part of the esteemed INDEL group and operates as the authorized dealer for Ford Cars in Kerala, servicing areas from Trichur to Trivandrum. Kairali Ford has been recognized by Ford India for its excellent service with the prestigious and international 'QUALITY CARE' award. Role Description This is a full-time, on-site role for a Service Advisor located in Vadavathoor,Kottayam. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service, handling customer inquiries, and facilitating aftersales services. The role involves clear communication with customers to understand their needs, providing appropriate solutions, and maintaining a high level of customer service throughout the service process. Qualifications Customer Satisfaction, Customer-focused Service, Customer Service skills Strong Communication skills Experience in Aftersales service Excellent interpersonal skills Ability to work effectively in a team Minimum 1 yearPrevious experience in the automotive industry is a plus Bachelor's degree or relevant certification in Automotive Technology or related field is preferred Job Type: Full-time Pay: ₹12,500.00 - ₹23,000.00 per month Benefits: Health insurance Paid sick time Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 2 years (Required) Work Location: In person