Job Description

Greet customers and assess their service needs. Listen to customer concerns regarding their vehicle and document them accurately. Advise customers on necessary repairs, maintenance services, and cost estimates. Coordinate with the service technicians to diagnose vehicle issues and update customers on the progress. Explain service recommendations and answer customer queries. Prepare job cards, maintain service records, and process billing. Ensure timely vehicle delivery and follow up for customer feedback. Promote additional services and products where appropriate. Handle customer complaints and resolve issues professionally. Stay updated with automotive technology and service trends.