Job Description

Roles and Responsibilities Ensure timely resolution of customer complaints while maintaining high levels of customer satisfaction. Utilize MS Office tools to maintain accurate records of service requests, inventory tracking, and reporting. Coordinate with internal teams for efficient workshop management and resolve issues related to Mac products. Provide product knowledge and technical support to customers through phone calls, emails, or in-person visits. Manage service operations, including after sales service, warranty handling, and customer satisfaction index. Desired Candidate Profile 2-4 years of experience in after sales service or a similar role in the electronics industry. Strong understanding of Apple's enterprise service management principles and practices. Excellent communication skills with ability to handle complex queries from customers over phone/email/in-person. Proficiency in using MS Office tools (Word) for documentation purposes.