Service Delivery Executive

Job Description

Hi, There is an urgent opening for the position of Service Delivery Executive at Aakash Institute (Central Kolkata Branch). Key Roles and Responsibilities: Attendance follow up and batch tracker updation Test follow up and updation in the tracker Proactively keeping in touch with every student in the batch to maintain connect and communicate the student's concern to Centre for resolution Ensure proper information flow to students, post admission i.e. login credentials, study materials, telegram link, doubt clearing and I Tutor information, test schedule, additional assignments, etc. Coordinating with student, centre and faculty to arrange a meeting related to academics, if required Calling of non performing students Doing absentee follow ups of students. Doing feedback calls and ensure proper tracking of any grievances till closure Attendance monitoring of students in tests Coordination with Academic and non academic departments to ensure student satisfaction Resolution of student queries over calls and mails. Preparing MIS reports Desired Candidate Profile: Young and self motivated candidates who are open to multi tasking in a challenging environment ,having knowledge of MS office particularly MS excel and should have worked on track sheets. Candidate must be open for working on weekends and Sundays. Weekly off given on a weekday. Candidates having same or similar experience of client handling in Education / Service sector will be preferred. Experience:1- 3years Qualification: Bachelors/ Masters Salary: Not a bar for the right candidate If interested, please send your cv at: fr.hr.wb4@aesl.in