Job Description

Job Title: Service Delivery Head Finance & Accounts Shared Services Qualifications CA / MBA (Finance) / CMA / CPA preferred. Certifications in Six Sigma, Lean, or Project Management (PMP) are advantageous. Job Summary We are seeking an accomplished Service Delivery Head Finance & Accounts Shared Services to lead service delivery excellence, drive business transformation, and manage multi-client engagements. The ideal candidate will have extensive experience in Client Engagement, Delivery management, Transitions, Transformations, SLA management, and Operational optimization, with exposure to quick commerce and e-commerce sectors. Key Responsibilities Service Delivery & Operational Excellence Oversee end-to-end Finance & Accounts (F&A) shared services operations, ensuring high service levels and compliance. Define and manage SLA/KPI frameworks, continuously enhancing service quality and efficiency. Optimize core F&A processes (O2C, P2P, R2R) and implement automation and digital solutions. Ensure strong governance, risk management, and compliance adherence. Transition & Transformation Leadership Lead transitions, ensuring seamless process migration with minimal business disruption. Drive business process transformation and automation initiatives using AI, RPA, and analytics. Collaborate with technology teams to enhance digital capabilities and scalability. Client & Stakeholder Engagement Manage multiple client engagements, fostering long-term partnerships and ensuring satisfaction and repeat and upsell opportunities. Act as a strategic advisor to clients, providing insights on financial process optimization and cost efficiencies. Drive continuous improvement initiatives and value-add projects to strengthen client relationships. Leadership & People Management Lead and develop high-performing teams, ensuring strong capability-building and resource planning. Foster a culture of innovation, collaboration, and operational excellence. Drive workforce transformation and digital adoption across teams. Industry Expertise & Strategic Initiatives Stay updated on market trends, evolving regulations, and best practices in quick commerce, e-commerce, and shared services. Develop and implement innovative financial models to support business scalability. Align service delivery strategy with overall business goals and industry benchmarks. Required Skills & Qualifications 15+ years of experience in Finance & Accounts shared services, with a focus on service delivery, transitions, and transformation. Strong expertise in multi-client service management, SLA governance, and financial process automation. In-depth understanding of quick commerce and e-commerce financial operations. Experience in driving large-scale transitions and digital transformation initiatives. Proficiency in ERP systems (SAP, Oracle, Workday) and automation tools. Strong leadership, stakeholder management, and problem-solving abilities.