Service Desk Analyst

Job Description

The IT Service desk Analyst supports and coordinates requests and issues across the assigned areas of Information Technology (IT) operations. Principal Accountabilities Provide support to the respective departments or users by monitoring the ServiceNow rightshore queue for incidents and requests. Providing support for the local area network (LAN) of India office and reporting any issues or concerns to the reporting supervisor/manager. Responsible for IT Asset and Security management for the computers and related equipments of the designated locations. Managing the IT asset tracker and conducting periodic audits on the IT assets in accordance with the tracker. Support the Right Shore team in the procurement of hardware and software, as well as subcontractor services, in coordination with the respective corporate IT departments. Perform any other relevant duties as assigned to the position by senior management. Knowledge & Skills Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure. Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting. Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure. Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization. Experience & Education Five (5) years of experience with information technology environment with strong background in support, system & network infrastructure. Bachelor’s degree in an associated discipline preferred. Experience in working in a customer oriented professional environment. CompTia A+, MCSE certification. Any additional technical certifications in IT focus areas is an advantage. Physical Requirements/Working Environment Typically works in normal office environment with controlled temperature and lighting conditions. Travel International travel required as needed.