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Posted:1 month ago| Platform: 
Work from Office
Full Time
Handle and resolve user queries/issues via ticketing tools (ServiceNow / JIRA / AD). Capture, validate, sort, and assign tickets per defined SLAs/KPIs. Communicate effectively with users and collaborate with resolver teams for timely resolution. Monitor & ensure SLA compliance, and drive process improvements. Generate daily/weekly reports and optimize support processes through automation & knowledge sharing.
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