Service Engineer

Job Description

Key Responsibilities:- • Installation & Commissioning: • Perform the installation and commissioning of CNC machines at customer sites, ensuring proper setup, calibration, and integration with other systems. • Conduct machine testing to verify optimal performance according to manufacturer specifications. • Troubleshooting & Repairs: • Diagnose and troubleshoot mechanical, electrical, and software issues in CNC machines. • Perform repairs and replace faulty components to restore machine functionality quickly and efficiently. • Preventive Maintenance: • Develop and execute preventive maintenance schedules to minimize downtime and extend the life of CNC machines. • Inspect and service machines regularly to identify potential issues before they result in operational disruptions. • Technical Support: • Provide technical support to customers by addressing their questions and resolving issues related to machine performance. • Assist clients with machine programming, software updates, and control system adjustments. • Training & Documentation: • Train customer personnel on the operation, maintenance, and safety practices related to CNC machines. • Prepare and maintain detailed service reports, documenting all work completed, parts replaced, and recommendations for future service. • Customer Interaction: • Build strong relationships with customers by providing timely and professional service. • Collaborate with the sales team to provide feedback on customer needs and opportunities for additional services or machine upgrades. Requirements: • Education: • Diploma or Bachelor's degree in Engineering, Electrical Engineering, Mechatronics, or a related technical field. • Experience: • Proven experience as a Service Engineer or Technician in the CNC machinery or manufacturing industry. • Strong knowledge of CNC machine systems and mechanical components. • Skills: • Ability to read and interpret technical manuals, schematics, and machine drawings. • Strong problem-solving skills with expertise in diagnosing mechanical, electrical, and software issues. • Hands-on experience with machine tools, electrical systems, PLCs, and automation components. • Excellent communication and interpersonal skills to interact with clients and colleagues. • Proficiency with diagnostic tools, hand tools, and test equipment