Job Description

Ensure the service call attendance and resolution at the site within the predefined timeline Supporting customers through technical and administrative activities Understanding customer needs and concerns/Providing a high level of customer service Preparing and submitting service reports/ Providing technical directions to the team. Providing the installation, operation and maintenance training to internal and external customers Participating in the training of new team members. Suggesting the adequate spare part for stocking at the site to minimize the machine downtime Supporting the Aftermarket spare sale team to maximize AMC coverage. Close coordination with the factory team to ensure timely availability of spares on site. Supporting spare sales and execution team for payment follow ups. Basic Qualifications: - Diploma /Bachelor Degree ( Mechanical /Electrical ) Self-driven approach Good knowledge of the aftermarket (parts service) within Air Compressors/ Vacuum Pumps, System Vacuum Industry. Good knowledge of electrical control instrumentation systems long with process knowledge of various industries, especially in pharma sector. Fluent in English/Hindi Language Valid Passport and Driving License Travel Work Arrangements/Requirements 70-80% travel across South India Key Competencies Absolute KEY skills needed for role Minimum 4-5 years experience within the Vacuum Pump/Compressor/Pump Industry. Fluent in English/Hindi Language