Job Description

Job Responsibilities: When you get a call from Surat Service center, you will have to be ready to serve the client. Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag. Go to repairing stock center to pick up the material. Make an entry into Material Transaction Book by self. Also, keep a small vacuum machine in case of mocha service. Don't forget the quotation paper of the client in case of installation. Reach timely on-site. Or if you are going to be late then at least inform your head with a reason. As and when you reach the site, ask for a warranty certificate/invoice in case of complaint. If you get it then first send a photo of it to your head for registration. If they do have not these things, then ask them to get them from the seller. Tell them you cannot serve them until you don't get the invoice or certify in any emergency. But yes if you get the call to serve him from the senior then serve them even without certification or invoice. Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea. If the customer asks for a service charge receipt, inform Surat service center they will provide you the soft copy of it. Never get angry with any customers. Always be a gentleman. Make humble relations with customer and their family. Call to Surat service center while leaving the site for verification. Always give service visiting cards on-site for future communication and also inform them about this. When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self. Perks: Celebrate your birthday and work anniversary with us. Enjoy public holidays & 24 paid leaves with your family. Secure yourself and your loved one with the company's corporate insurance policy. And many more, to know to apply now.