Service Head

Job Description

Key Responsibilities: 1. Service Strategy Development: Develop and implement service strategies to optimize customer satisfaction, retention, and profitability. 2. Team Leadership: Lead and manage a team of service technicians, engineers, and support staff to ensure efficient and effective service delivery. 3. Technical Support: Provide technical support to customers and internal teams on product installation, troubleshooting, and maintenance for valve systems, automation systems, water metering systems, and pressure-reducing valves. 4. Project Management: Oversee the planning, execution, and completion of service projects, including installations, repairs, and maintenance activities. 5. Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their needs, and providing timely solutions to ensure satisfaction. 6. Revenue Generation: Identify opportunities to upsell services, renew maintenance contracts, and secure new AMC agreements to drive revenue growth. 7. Quality Assurance: Implement quality assurance processes to ensure that all service activities meet industry standards and exceed customer expectations. 8. Training and Development: Develop training programs for service staff to enhance their technical skills and knowledge, ensuring they stay updated on the latest industry trends and technologies. Qualifications: Bachelor s degree in Engineering or related field (Master s degree preferred) Minimum of 2-3 years of experience in service management, preferably in a manufacturing or automation industry Strong technical background in valve manufacturing, automation systems, water metering systems, and pressure-reducing valves Proven leadership experience with the ability to inspire and motivate a team Excellent communication, negotiation, and interpersonal skills Project management certification (e.g., PMP) is a plus Additional Requirements: Ability to travel as needed to customer sites for service-related activities Strong problem-solving skills and attention to detail Ability to work effectively in a fast-paced and dynamic environment Commitment to continuous improvement and learning Experience in managing service contracts and agreements is desirable Location: LEHRY INSTRUMENTATION VALVES PVT LTD ROOM NO.37/38,EMPIRE BUILDING, 1ST FLOOR,OPPOSITE CSMT STATION, DR.D N ROAD,FORT, MUMBAI-400 001