Service Manager - Gas Chromatography

Job Description

Own all plans and strategies for developing service business and achieving the companys service goals Commissioning and warranty Follow-up Provide full visibility into the service (AMCs) and sale of spares pipeline at every stage Finalize AMC's and ensure timely renewals Check list for Client Service/ Satisfaction Rating Devise innovative growth strategies and Service business expansion Understand scope of clients requirement Developing plans and strategies for overall growth of GC (AMCs & Sales of spares) Identify new business opportunities with developed product Inputs to Development team on new product as per market intelligence/ demand in market place as well as enhancement of existing product Undertake competitor analysis and reporting Investigate factors impacting service performance. Visits and personal meeting with existing clients Customer retention- Manage portfolio of existing customers Identify their requirements Feedback for customer satisfaction and Improvement suggestions to Management Analyzing our brand positioning and consumer insights Exhibition participation Conference, Event participation & Sponsoring Training and development of subordinates