Job Description

You re an experienced professional with a solid background in Satellite & Telecommunications and a passion for delivering exceptional customer service. You thrive in a fast-paced, technology-driven environment and excel at managing relationships with clients, and internal teams. You have a strong understanding of service-level agreements (SLAs) and operational processes. Your problem-solving skills and attention to detail make you the ideal candidate to ensure the seamless management of high-quality services and becoming part of an innovative company in the space sector is a dream come true. What You ll Do: Become an integral part of the Eutelsat OneWeb Service Management Team. Act as the primary point of contact for key Partners, addressing their concerns and ensuring satisfaction. Manage service escalations, troubleshoot technical issues, and ensure continuous service improvement. Identify areas for service enhancement and implement improvement initiatives. Build and maintain strong relationships with Partners and understanding their evolving needs. Develop, produce & present network performance reports that provide a meaningful insight into all contracted services. Monitor service performance ensuring key performance indicators (KPIs) and Service Level Agreements (SLAs) are met. Mentor our Partners on how to gain value from our Digital Products suite. Deliver fantastic results & delight our Partners through demonstrating value & driving positive customer experience. What You ll Need: 5+ years professional experience within the Satellite & Telecommunications space. Demonstrated success in creating & developing customer relationship experience and governance frameworks. Data analytical skills Experience with tools such as PowerBi & Grafana