Service Now – Senior Developer

Job Description

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks. Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost-efficient than ever before. Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue. Role Overview We are seeking a talented ServiceNow Developer to join our team. As a Senior ServiceNow Developer, your responsibilities will include developing, configuring and customizing the platform according to business requirements. We are seeking a ServiceNow Developer who has extensive experience and an enthusiasm for delivering top-notch software solutions. The ideal candidate should possess both independent and collaborative working abilities. Key Responsibilities IT Service Management (ITSM) Configuring, customizing ITSM modules, in particular: Incident Management, Service Catalog, Request fulfillment ITSM Flows and Workflows Design and implement automations and integrations Developing automated processes Integrations Developing, managing integrations using REST APIs Scripted APIs (custom) experience IT Operations Management (ITOM) experience ServiceNow Discovery experience SG Graph connectors, external sources for discovered items Configuration Management Database (CMDB) Managing CI relationships, reconciliation rules, normalization processes Transform Engine experience Robust Transform Engine customization Transform Maps, Data sources, scripting for more complex data imports User permissions, role management, identity management ACL expertise User provisioning Workspace customization Reporting, dashboards customization for insightful data Required Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 4-6 years of experience in ServiceNow development, we are seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile, Kanban, or DevOps is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively. Preferable - Any one of the following certifications: Certified Application Developer (ServiceNow) Certified System Admin (ServiceNow) Certified Implementation Specialist (ServiceNow) Show more Show less