Service Now Specialist

Job Description

Job Description: Custom Application Management: Provide support and maintenance for custom ServiceNow applications. Work directly with custom applications to resolve issues and implement enhancements. Incident and Change Management: Manage and resolve incidents related to custom applications, adhering to defined SLAs. Implement change requests following established change management procedures. Work within the Incident, Problem, and Change Management frameworks. Technical Development: Develop and maintain Service Portal components (Widgets, Widget Instances, Pages). Develop and maintain server-side logic using: Flow Designer (Sub flows and Actions) Workflows Business Rules Script Includes Notifications Email Scripts Outbound REST Message Integration Transform Maps Develop and maintain client-side logic using: Client Scripts UI Policies UI Actions Proficient in debugging ServiceNow application issues. Reporting and Dashboards: Create and maintain reports and dashboards to provide insights into application performance and usage. Required Skills and Experience: Proven working experience with ServiceNow Custom Applications. Strong understanding of ServiceNow Incident, Problem, and Change Management processes. Proficiency in debugging ServiceNow application issues. Extensive experience with ServiceNow Service Portal development. Strong technical knowledge of ServiceNow server-side and client-side development. Experience creating reports and dashboards in ServiceNow. Strong communication skills. Ability to work independently and as part of a team.